Launched in 1994, the Excellent Service Awards (EXSA) is an annual national award organised by ASA and Spring Singapore that recognises individuals who have delivered exceptional service. It seeks to develop inspiring service models for others to emulate and to create service champions.
Organisations with EXSA winners are committed to achieving service excellence.
The Excellent Service Award is conferred at three levels:
Award recipients will be presented with certificates and Excellent Service Award pins which they can wear daily to distinguish themselves as service role models, and inspire others.
Organisations can nominate individuals for any of the award levels as long as they are eligible and meet the respective criteria.To apply for any category of award, individuals must have:
The validity of all the award categories is One (1) year. Individuals who receive the award may be nominated for the same or different award category in the following year.
Every year, ASA would honour the best of the Gold category winners with title – ASA EXSA Superstar.
The selection criteria is as followed:
The Excellent Service Awards are open to all individuals from all levels in the organisation. Qualifying period is from the 1st April 2016 to 31 March 2017.